FAQ
Orders
Turnaround Time
Our turnaround time is 3-7 business days. If our typical turnaround time ever changes, we will update on our website banner so our customers will know prior to placing an order.
Order Cancellations
Due to the volume of shipments, we cannot cancel orders after they are processed. However, we do offer free returns for 30 days after delivery (unworn, unwashed, with tags). Please email returns@bambootybaby.com with your order number so we can help!
Discount Codes
All discount codes must be entered at checkout to be redeemed. We are not able to refund the difference once an order is processed, so just make sure to enter your code before submitting payment.
Shipping
Free Shipping
Yes, we offer free standard shipping on orders over $100, which will be automatically applied at checkout.
Rush Shipping
Yes, we offer priority shipping at an additional cost, which you can select at checkout for faster delivery. Please note that priority shipping only expedites your shipping; it does not expedite order processing times. Please contact us if you have other questions about expediting your order.
Returns & Exchanges
Return Terms
We accept returns for unworn, unwashed clothing with tags, within 30 days after the order is received. To begin a return, please email returns@bambootybaby.com.
Exchange Policy
The fastest way to exchange a product for a different size or color, will be to return for a refund and then place a new order. To begin a return, please email returns@bambootybaby.com.